Returns & Refund Policy

Damaged or incorrect goods

Please inspect your delivery on arrival. If anything is damaged, missing or incorrect, contact us within 48 hours with your order number and a photo. We will replace the item or refund you in full.

Fresh and perishable goods

For hygiene and safety reasons, we cannot accept returns of opened or partially used food products. If you are unhappy with the quality of fresh goods on delivery, contact us and we will resolve it.

Frozen goods

Frozen items should be placed in a freezer immediately after delivery. We cannot accept returns where frozen goods have been thawed and refrozen.

Refunds

Approved refunds are issued to the original payment method within 10 working days. We will notify you by email once your refund has been processed.

Wholesale customers

Wholesale and trade orders follow the same quality guarantee. For ongoing supply issues, your account manager will work with you to resolve quickly.